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Below are the answers for our most commonly asked questions. If you are not finding what you are looking for, please feel free to contact Customer Service.
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| 1. About Payment | |
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1.1. What payment methods are accepted ?
We provide most payment methods for you to make payment easily and safely.
Credit Card: ( Visa & Master Card )
Orders are authorized for payment when submitted online and your order will not be charged until it ships out of our warehouse. Authorizations freeze up the dollar amount from your account, in order to ensure that these funds are available when we charge after the order ships.
Please make sure that your billing information submitted to us corresponds to the address where your credit card statements are received. This address should also be the same address that your credit card company has on file. If you are not sure of your correct billing address, please contact your credit card company for details. Billing and identity information submitted to us that is inaccurate will delay the shipment of your order.
Please note that If the total amount of payment is over $600(USD), the customer is required to contact our custom service before sending the money in case failed payment.
WESTERN UNION:
Western Union is one of the fastest ways to transfer money worldwide. With its cheaper and convenient office locations, we accept this payment method. You can also use credit card to do transfer with Western Union. You can simply click http://www.westernunion.com and you can finish the whole process online.
We will provide additional 10% off for the total order amount when you tansfer money by Western Union.
Bank Money Transfer
Please contact us for the payment information after you submit the order.
Paypal
Please contact us for the paypal account information after you submit the order.
1.2. Do you do Cash on Delivery (COD) orders?
We don't do COD orders. Statistics show that > 75% of COD orders turn out to be fraudulent, and cause too many problems. We do apologize to all the honest customers out there for any inconvenience.
1.3. When will my credit card be charged?
Your credit card will be charged when your order has been processed and accepted by our billing department. On occasion, additional verification may be required, and you will be contacted by our billing department should additional information be necessary to process your order.
1.4. Are there any additional fees to be paid, besides the product price and the shipping fee?
No, there would no additional fees applicable. The entire purchase price would be only the watch purchase price plus the shipping fee. You will have full access to our customer support 24/7. The warranty is included for all watches at no charge, and customer satisfaction as always is our number one priority.
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| 2. About Shipment | |
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2.1. What happens if the package is damaged or missing when I receive it?
If your merchandise is damaged or missing when you receive it please contact us and notify us of the situation, we will ship another watch to you once we receive back the damaged one.
2.2. How much do I have to pay if you resend the product? Do I have to pay for it again?
We will resent the product to you with free of charges and we will not charge you twice.
2.3. How long will it take if you resend the product to me?
To resend the package, it will take another 9-12 business days from the day we confirm this information.
2.4. How much does shipping cost?
Order Amount < US$100.00, Shipping Fee = US$40.00
Order Amount >=US$100.00, Shipping Fee = US$30.00
Order Amount >=US$200.00, Shipping Fee = US$25.00
Order Amount >=US$400.00, Shipping Fee = US$20.00
Order Amount >=US$600.00, Shipping Fee = US$00.00
There is no limit to the number of products you order, and there would be only 1 shipping charge, so shipping can be combined on multiple orders.
2.5. What methods of shipment do you use?
Depending on the delivery location, we use Express Courier services for shipment. Delivery companies used for shipping include: FEDEX, DHL, EMS Speedpost, as well as UPS.
2.6. How long does it take for shipment to occur once the order is placed?
It takes approximately 4-7 business days for delivery to North America. For international orders, packages would take approximately 6-10 business days. (Business days - excludes weekends and holidays).
2.7. Do you deliver to P.O boxes?
Yes, we do deliver to P.O Boxes as well.
2.8. Do you ship to countries other than the USA?
Yes, we do deliver world wide to all international locations.
2.9. Is there insurance on the package when shipped?
Delivery is 100% guaranteed. As such, in the event of failure of delivery,we will reship the product to you, and will not charge you a second time.
2.10. How discreet is the package, will people know what is inside or what was purchased?
All our replicas are sent 100% discreetly. There is no mention of the product anywhere on the box. Everything is discreetly packaged in a small box for delivery.
2.11. Can I have the product shipped to me overnight?
Unfortunately, due to the large volume of orders being received on a daily basis, we are currently unable to ship our packages overnight.
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| 3. FAQs about Replica Watches | |
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3.1. Is the watch full, solid stainless steel? Or is it stainless steel coated?
All too often replicas are stainless steel coated, so after some wear, the stainless steel wears off, showing the brass or aluminum body, which makes the replica completely useless then. ALWAYS INSIST on full, solid stainless steel replicas. At our websites, we only sell the highest quality full, solid stainless steel replicas.
3.2. Is the glass sapphire crystal? Don't settle for less than scratch resistant sapphire crystal. How do you tell?
Run a sharp penknife across the dial when you receive the watch - if it scratches , return it - it is simply not worth the money. Here at our website, all our top quality timepieces come with scratch resistant sapphire crystal, exactly like the originals which retail for tens of thousands of dollars.
3.3. Does the watch have screws in the links, or pins?
Most replicas have watch links which are linked by cheap pins, which require hammering out, just adjust the links. Don't be fooled either by pins that are folded, and resemble screws. Solidly built, high quality replicas should have threaded screws in the links, not pins - exactly as per genuine Rolex timepieces. These can be nicely removed with a small screw-driver to adjust for band size.
3.4. Does the watch have the hack mechanism?
All automatic movement watches from Breitling, Rolex etc, when the crown is pulled out to set/adjust the time, the second hand stops moving - this is known as the hack mechanism. This feature is almost never found on replicas, and is usually a dead giveaway for a replica. Only high quality replicas have the hack mechanism - but you don¡¯t have to pay a fortune to get one, as all timepieces on our website have the hack mechanism!
3.5. Do your Rolex replicas have a solid stainless steel back, with the green Rolex hologram sticker?
Rolex replicas with the see-through, glass back, are another dead giveaway. Genuine Rolex watches have a solid stainless steel back, with the green Rolex sticker with model number and logo - don't settle for anything else!
3.6. Do your Rolex replicas have the serial number/band number on the last link?
Serial and band model number should be found on the final links/last piece of any Rolex replica, exactly as found on genuine Rolexes. Unfortunately, most replicas don't have that - but ours do.
3.7. How do I set time?
To set time, you need to turn button in anti-clockwise direction if you have a screw-in lock watch. You need to softly pull the button out a little bit. The best way to do this is to use first and second finger and use finger knuckle as a lever in order to pull the button out with as little force as possible. You can feel a little " click" ! Now you can set the time by turning it anti-clockwise. This would turn the minute-hour hands forward until you set the right time. When time is set, push the button back and turning the button clockwise for a few rounds.
3.8. I have a watch with a date indicator, how do I change the date?
To change date and time you need to do the following. If you have a screw-in button like Rolex, you need to turn the button anti-clockwise for a few rounds until the button is loose. Then you need to pull the button out softly by using your thumb nail and first finger nail. You should feel a " click" here. There are two steps when you pull the button out. The first step is for setting the date (and Day if you have a Rolex Day-Date). The second step is for setting the local time. You can only set Date forward by turning button in one direction. When you are done with setting date and time, push back the button and wind it clockwise for a few times.
3.9. What other standard features can I expect to find in your top quality replica watches?
When purchasing a replica, aside from all the above features, which help distinguish a good replica from a bad one, all replicas should have the following standard features:
*Screw-in crown
*unidirectional turning bezel where appropriate
*All the appropriate Rolex logos, on crown and dial
*Heavy weight
Our top quality range of replicas answers a resounding YES!! to all the above questions about quality. Other websites will tell you that to have all the above, the watch will sell for $600-$800 - that is USUALLY true, but at our websites, we are wholesalers in direct contact with the manufacturers, and we slash our profit margins, to bring you the top quality replicas at WHOLESALE prices. We don't just say it - we GUARANTEE it.
3.10. What is the warranty on your watches?
We guarantee the quality of our watches. For your defective watch within 90 days from the day you receive the watch, you can contact with our customer service to request a replacement. Defects include mechanical and battery problems, and do not include water damage or man-made damages by the customer. Also you have the right to claim full refund for any dissatisfied products received. Our service staffs will give first priority to solve these types of problem.
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