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2.1. What happens if the package is damaged or missing when I receive it?
If your merchandise is damaged or missing when you receive it please contact us and notify us of the situation, we will ship another watch to you once we receive back the damaged one.
2.2. How much do I have to pay if you resend the product? Do I have to pay for it again?
We will resent the product to you with free of charges and we will not charge you twice.
2.3. How long will it take if you resend the product to me?
To resend the package, it will take another 9-12 business days from the day we confirm this information.
2.4. How much does shipping cost?
Order Amount < US$100.00, Shipping Fee = US$40.00
Order Amount >=US$100.00, Shipping Fee = US$30.00
Order Amount >=US$200.00, Shipping Fee = US$25.00
Order Amount >=US$400.00, Shipping Fee = US$20.00
Order Amount >=US$600.00, Shipping Fee = US$00.00
There is no limit to the number of products you order, and there would be only 1 shipping charge, so shipping can be combined on multiple orders.
2.5. What methods of shipment do you use?
Depending on the delivery location, we use Express Courier services for shipment. Delivery companies used for shipping include: FEDEX, DHL, EMS Speedpost, as well as UPS.
2.6. How long does it take for shipment to occur once the order is placed?
It takes approximately 4-7 business days for delivery to North America. For international orders, packages would take approximately 6-10 business days. (Business days - excludes weekends and holidays).
2.7. Do you deliver to P.O boxes?
Yes, we do deliver to P.O Boxes as well.
2.8. Do you ship to countries other than the USA?
Yes, we do deliver world wide to all international locations.
2.9. Is there insurance on the package when shipped?
Delivery is 100% guaranteed. As such, in the event of failure of delivery,we will reship the product to you, and will not charge you a second time.
2.10. How discreet is the package, will people know what is inside or what was purchased?
All our replicas are sent 100% discreetly. There is no mention of the product anywhere on the box. Everything is discreetly packaged in a small box for delivery.
2.11. Can I have the product shipped to me overnight?
Unfortunately, due to the large volume of orders being received on a daily basis, we are currently unable to ship our packages overnight.
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